Time To Impress

About us.

What we offer.

Gaming service training

Time To Impress is a comprehensive training program for customer service in gaming venues, delivered online. Lessons use real-world scenarios to explain the unique needs of gaming guests, and together provide an effective tool to ensure your whole team are on the same page when it comes to delivering great gaming service.

Convenient smart learning

Time To Impress courses are delivered online through smart learning network Small Batch Learning, and are charged on a per-user basis. For management, training is easy to implement, with live reporting of staff progress and performance data. For staff, training is accessed from the convenience of their own smartphone – anywhere, at any time.

Club & hotel approved

Time To Impress is currently used by Australia’s top gaming venues, including Wests Group Macarthur, Bankstown Sports, Merivale, Club Marconi and Wyong Rugby League Club – and produced in partnership with CMAA hall-of-famer John Anthony.

JOHN ANTHONY CONTENT DIRECTOR

John Anthony needs little introduction. A 50-year veteran of the gaming industry in Australia, John has worked in all areas of the business and is renowned for his wisdom regarding all matters of gaming customer service.

SMALL BATCH LEARNING DELIVERY PARTNER

Small Batch Learning is a smart learning network that allows hospitality outlets to train teams on the individual requirements of their service role. In addition to hosting Time To Impress’s paid gaming courses, Small Batch Learning offers free-to-learn beverage service training and has been designed specifically for the hospitality industry – giving operators a powerful tool not just for learning, but also staff communication, team management and, ultimately, business development.

Our training philosophy explained.

Job-optimised Plain English Tested & tracked

Rather than obsess over “exceeding expectations”, training is re-focused on meeting customer service demands with relevant, job-optimised content that sifts out the inessential and respects the learner’s time.

Time To Impress distils John Anthony’s knowledge into key messages that are easy to understand and delivered in plain English, allowing learners to put their training into practice immediately in the gaming room.

Quizzes set after each lesson capture whether those key messages are being understood by your team, through a combination of multiple choice, photo-led and scenario-driven questions – with pass rates set by you. All results are tracked, with management able to access their team's live data, giving you actionable progress reports delivered in real time.

Prevent service errors or lapses
in player privacy today.

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