Time To Impress

Australia’s leading provider of online training for gaming service.

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Are you confident that your team understands the service expectations of gaming patrons?

A single service error or lapse in player privacy has the potential to lose a guest forever.

Don’t delay – it’s Time To Impress.

What is
Time To Impress?

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Gaming service training

Comprehensive training courses that prepare all staff for the unique needs of gaming guests, including the importance of privacy, conflict resolution and common mistakes to avoid in order to deliver great customer service.

Staff engagement & tracking

A convenient solution to staff training: online, quick to implement and easy to access for your team, with live reporting of staff progress and performance data for management.

Trusted by industry

Currently used by Australia’s leading club and hotel groups – and produced in partnership with CMAA hall-of-famer John Anthony.

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What's at stake?

Our courses

Guest expectations

Are you confident that your team understands the difference in expectation between a gaming guest and a bar guest?

Privacy promise

Do your staff appreciate guest privacy – and the fact that one service lapse has the potential to lose a guest forever?

Training support

Do you wish you could offer staff training support, to help them value their job and career in gaming service?

Our courses

Let us help to transform the culture of your team on the gaming floor. Our courses deliver immediate impact to eliminate the service errors that are commonplace in gaming service.

JOHN ANTHONY, CONTENT DIRECTOR

TIME TO IMPRESS

What our clients are saying.

"Time To Impress condenses some of the key facets of working in gaming and hospitality into memorable bite-sized training that anyone can absorb. Its gaming service program channels the knowledge and..."

Daniel Grady

"We launched Time To Impress initially with our senior leaders as a means to skill up and get everyone on the same page. Now all frontline staff..."

Matthew Biviano

"Time To Impress is now mandatory for all Merivale staff that interact with gaming guests, irrespective of role..."

Pete Beckwith

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Prevent service errors or lapses
in player privacy today.

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